Thank you for shopping with Taur. This Shipping Policy outlines how and when your orders are processed, shipped, and delivered.

By placing an order on https://www.weweartaur.com, you agree to the terms described below.

Order Processing Time

Once your order is placed:

• Standard Processing Time: 1–3 business days
• Orders are processed Monday–Saturday, excluding public holidays.
• During sales, seasonal peaks, or high-volume periods, processing time may be extended by 1–2 days.

You will receive an email/SMS confirmation once your order is processed and shipped.

Shipping Locations

We currently ship to:

• All major serviceable locations across India
• Delivery availability depends on our courier partners’ serviceability for your pin code.

International shipping is also available, calculated at checkout.

Shipping Charges (International Orders)

Shipping charges will be calculated and displayed at checkout based on:

• Delivery location
• Order weight and quantity
• Ongoing promotional offers

We may offer free shipping promotions from time to time in India.

Delivery Timeline

Estimated delivery time after dispatch:

• Metro Cities: 3–6 business days
• Non-Metro Cities: 5–9 business days
• Remote or Hard-to-Reach Areas: 7–12 business days

These are estimated timelines provided by courier partners. Actual delivery may vary due to factors beyond our control.

Shipment Tracking

Once your order is shipped:

• You will receive an email/SMS with the tracking ID and courier partner name.
• You can track your shipment through our website or the courier partner’s tracking portal.

If tracking information is not updated immediately, please allow 24–48 hours for the courier system to refresh.

Delivery Attempts

Our courier partners typically make up to 2 delivery attempts.

A delivery may fail due to:

• Incorrect or incomplete address
• Unreachable phone number
• Customer unavailability
• Restricted or non-serviceable location

If delivery cannot be completed after repeated attempts, the package may be returned to us.

Undeliverable Orders

If an order is returned due to address issues or customer unavailability:

• We will contact you for confirmation of address and reshipment.
• Reshipping charges may apply, depending on the reason for return.
• Refunds for returned orders (if applicable) will follow our Refund & Cancellation Policy.

Delays Beyond Our Control

Delivery may be delayed due to:

• Weather conditions
• Local restrictions or lockdowns
• Festivals and holiday congestion
• Courier operational delays
• Natural disasters
• Incorrect customer information

Taur is not responsible for delays caused by third-party courier partners.

Damaged, Lost, or Tampered Packages

If your order arrives:

• Damaged
• Tampered
• Opened
• Incorrect

Kindly report it to us within 24 hours of delivery with:

• Order ID
• Photos/videos of the package and product
• Description of the issue

Email: hello@weweartaur.com

We will inspect the case and resolve it as per our Return/Exchange policy.

If a package is lost in transit:

• We will coordinate with the courier partner for investigation.
• Refund or replacement will be issued upon confirmation from the courier.

Contact Us

For any shipping-related queries, email us at hello@weweartaur.com

TAUR is a brand owned and operated by N Mag Ventures Private Limited. For any further clarification, legal queries, or additional support related to this policy, please feel free to contact the support team at hello@nmagventures.com